Account & Login
How to access Brand Threader and manage your account.
How Access Works
Brand Threader uses Cloudflare Access for authentication. This means:
- No separate password to remember
- You sign in with your email address
- A one-time code is sent to your email each time you log in
- Your session stays active for 24 hours
Signing In
- Go to app.brandthreader.com
- Enter your email address
- Check your inbox for a one-time code
- Enter the code to access the app
Tip: Check your spam folder if the code doesn't arrive within 2 minutes.
Common Login Issues
I didn't receive a code
- Check your spam/junk folder
- Ensure you're using the exact email address registered with your workspace
- Wait 2 minutes and request a new code
- Check with your IT team if your organisation blocks external emails
Code says "expired" or "invalid"
- Codes expire after 10 minutes
- Each code can only be used once
- Request a fresh code and use it immediately
I can't access the app at all
- Your email must be added to a workspace by the workspace owner
- Contact your workspace owner to confirm you've been added
- If you're the owner and still can't access, contact support
Account Settings
Access your account settings from the gear icon in the Hub. From there you can:
- View your workspace name and tier
- See team members (Pro only)
- Manage workspace settings (owners only)
Switching Workspaces
If you belong to multiple workspaces, you'll see a workspace selector in the Hub. Your projects are workspace-specific and don't transfer between workspaces.
Signing Out
Your session expires automatically after 24 hours. To sign out manually, close all browser tabs with Brand Threader open, or clear your browser cookies for the domain.
Still Having Trouble?
Email support with:
- The email address you're trying to use
- Your workspace name (if you know it)
- A screenshot of any error message