Troubleshooting

I can't access the app

Check you're signed in via Cloudflare Access. Try signing out and back in. Still blocked? Email support.

I can't add team members

Only workspace owners can add members. Check you're the owner and on Pro tier.

I see locked features

Some tools are Pro-only. Upgrade to Pro for full access.

My project didn't save

Check for a "Saved" indicator. Try saving again. If data is lost, contact support with the project name.

Two people overwrote changes

Agree on a single "editor" per session. Contact support for recovery options.

Claude request failed / timeout

Try again once. If it repeats, save your work, refresh, and retry.

AI outputs are too generic

Upload client briefs and research. Be specific in inputs. Edit AI suggestions.

The flow won't let me continue

A forced output is missing. Fill required fields before clicking "Lock & Continue".

Email: support@brandthreader.com

Include: workspace name, project name, tool/step, tier (Lite/Pro), screenshot